Coinbase issues clarification after reports of it ceasing services in India

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Coinbase issues clarification after reports of it ceasing services in India


Coinbase has issued a clarification after a circulating report suggested that it would soon halt all operations for its Indian customers.

According to a Sept. 11 report from TechCrunch, Coinbase India users were reportedly warned via email that all services would be discontinued by Sept. 25, and were urged to to remove any funds that remained on the exchange.

However, it is understood that the notice was not aimed at all Indian customers and was instead aimed at those breaching the exchange’s standards. 

“We are reaching out to inform you that we will be discontinuing all Coinbase Retail services linked to your above-mentioned account, as we will be disabling access for the retail accounts that no longer meet our updated standards for these services,” according to an email on Sept. 8 — shared by a Coinbase spokesperson to Cointelegraph.

“Please note that this does not impact your access to/use of Coinbase Cloud services which will continue to be accessible to you through your account,” it added.

In a statement, the spokesperson reiterated that the email was only sent to some account holders who they deemed as breaching their “updated standards.”

“It is possible that during the course of a recent routine review of our systems, some accounts may have been identified that no longer meet our updated standards. We will therefore be disabling these accounts, and allow customers to update their information at a later date,” the spokesperson added.

“Affected users’ funds remain safe with us, and they continue to be able to withdraw their balances and send to other crypto service providers until 25 September.”

The original report from TechCrunch has been widely shared on social media, being picked up by a number of prominent accounts on X (formerly known as Twitter) including Wu Blockchain. 

However, users have also reported that Coinbase has prevented its Indian users from signing up to its exchange, instead prompting them to download its wallet application, Coinbase Wallet. Users from India who attempt to sign up for an account on the Coinbase exchange will see the following webpage.

India-based users attempting to sign up are instead prompted to download Coinbase Wallet. Source: Coinbase sign-up page when accessed from India

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Coinbase launched in India on April 7, 2022, however, just days later on April 11, the exchange halted payment services through United Payments Interface (UPI) on its platform for Indian users due to pressure from local regulators.

Indian users who had purchased crypto prior to the UPI shutdown on the platform could trade existing crypto assets in their wallets with other users by way of peer-to-peer or P2P trading. However, as of the the time of publication, Indian users on Coinbase are only able to existing crypto assets from their accounts. 

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